Refund policy

REFUND & RETURN POLICY

Last updated: September 28, 2026

At Root of Nature, your satisfaction comes first. If you are not completely happy with your purchase, we are here to help. This Refund & Return Policy explains your rights and obligations when it comes to returns, refunds and exchanges. It does not affect any statutory rights you may have under the consumer protection laws of your country.

1. 60-Day Money-Back Guarantee

Orders placed directly on https://rootofnature.com are covered by our 60-Day Money-Back Guarantee (see also Section 12 of our Terms of Service). You can request a refund within 60 days of the day your order was delivered.

Opened and used products are covered as well. The guarantee exists so that you can give the product a real try. If you don’t feel a meaningful difference after consistent use, we will refund you, with no questions asked.

To make a request, please have your proof of purchase ready, for example your order number or order confirmation.

The following are not eligible for a refund:

  • Products that were not purchased directly on rootofnature.com (for example from resellers or other marketplaces).
  • Gift cards.
  • Items clearly marked as final sale.

2. How to Request a Refund or Return

To start a refund or return, please contact our support team:

Email: support@rootofnature.com

Our team will reply with the next steps. If we need the product sent back, we will email you the return address.

Please wait for our confirmation and instructions before you send anything back. Items sent back without our approval may not be eligible for a refund.

3. Refunds

We will let you know by email as soon as your request has been approved (or, if we asked you to return the item, as soon as we have received it). Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

We refund the full price you paid for the product(s). Original shipping costs, including any Shipping Protection fee, are non-refundable, unless the item arrived defective or damaged, or we sent you the wrong item.

4. Damaged, Defective or Wrong Items

If your item arrives defective or damaged, or you received the wrong item, we will replace it. Please email support@rootofnature.com within 7 days of receiving your order, with a short description and a photo of the problem.

5. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account or card statement again.
  • Contact your card issuer or payment provider, as processing times can vary.
  • If you still have not received your refund after 10 business days, please contact us and we will look into it.

6. Orders Outside the United States

If you live outside the United States, you are responsible for the cost of return shipping, unless the item was defective or we sent you the wrong item. Import duties and taxes charged by your country are non-refundable.

If a package is returned to us because delivery was refused or the shipping address was incorrect, the original shipping costs will not be refunded.

7. Disputes and Chargebacks

Before you open a chargeback or payment dispute, please contact our support team first so that we can resolve the issue with you directly. We are committed to resolving every concern fairly and in line with the policies of our payment providers, such as Shopify Payments and PayPal.

8. Changes to This Policy

We may update this Refund & Return Policy at any time. Any changes will be posted on this page, and the “Last updated” date at the top will change accordingly.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@rootofnature.com
Business mailing address (not a return address): KUMA SOLUTIONS LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, United States

By placing an order on our website, you agree to this Refund & Return Policy.