Customer Care
We're here to help
Real people, real answers. Whether it's a question about your order, your regimen, or our formulas — reach out and a member of our care team will get back to you personally.
We answer 100% of messages within 24 hours — guaranteed.
Trusted Support
Every message is read and answered by our team — never a bot.
Backed by Nature
Clean, science-led formulas — we're happy to explain any of them.
Fast Reply
Most emails answered same-day, all within 24 hours.
Send us a message
Fill in the form below and we'll be in touch shortly. Fields marked * are required.
Where's my order?
You can follow your package in real time on our order tracking page. Just enter your order number or the email you used at checkout. You'll also get a tracking link by email the moment your order ships.
How long until my order arrives?
Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days once shipped. You'll get a confirmation email with tracking as soon as it's on the way — follow it live here.
I haven't received a tracking number — what now?
Tracking is emailed automatically once your order ships. If it's been more than 2 business days, check your spam folder, or look it up directly on our tracking page. Still stuck? Message us above and we'll answer within 24 hours.
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually help. Send us a message above with your order number as soon as possible and we'll do our best to update it before it leaves our warehouse.
My order arrived damaged or incorrect
We're sorry — we'll make it right. Message us above with your order number and a quick photo, and our care team will sort a replacement or refund within 24 hours.
My tracking hasn't updated in a few days
Carriers sometimes pause scans in transit — this is normal and usually resolves within 1–2 days. Keep an eye on the tracking page, and if it's stalled longer than that, reach out and we'll investigate with the carrier for you.